Overall, your feedback is highly appreciated as it helps us identify the areas we need to focus on for improvement. Concerning your question about renovating the property, your remarks have been noted and forwarded to the appropriate department to ensure these matters are appropriately addressed and considered for future improvements.
They will take immediate corrective action to ensure this does not happen to future guests. Cleanliness is a top priority for us, and our housekeeping team has been notified of your concerns. Moreover, we are terribly sorry to hear about the cleanliness of the room, particularly to find used towels and mold in the shower. We assure you these matters are not typical of the quality we aim to provide. It saddens us to hear your comments regarding the darkness of the property, lack of windows, and unusual smell. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Dear Global61779664789, Thank you for taking the time to share your experience with us.
